Welcome to the Aqd Silsal website (hereinafter referred to as the “Website”). By using the Website and/or placing an order, you agree to be bound by these terms and conditions. If you do not agree, please do not use the Website or place any orders.

1) Scope of Sale

The delivery of products and services is limited to the Kingdom of Saudi Arabia only, unless the store explicitly states otherwise at the time of order completion.

2) Prices and Data

Prices and information are displayed as shown on the website at the time of your order. Some visual details may differ between the images and the actual products (such as lighting or color resulting from photography). Prices and information are updated based on product availability, and the store reserves the right to change them.

3) Complete the request

An order is considered confirmed once it is submitted through the website and you receive an order confirmation or notification from the store. We may reject or cancel any order in the following cases:

• Product Out of Stock
• There is an obvious error in the price or data
• Problems with payment information or incomplete verification
• Suspected Fraud or Breach of Terms

4) Payment

The customer agrees to provide accurate information when making a payment. The store is not responsible for any delays caused by the payment processor or service provider.

5) Shipping and Delivery

Delivery times vary depending on the customer's city and the available shipping service. Shipping costs and delivery times are specified at checkout, if available on the website. The store is not responsible for delays caused by shipping companies or circumstances beyond its control.

6) Exchanges and Returns (within 7 days)

The customer has the right to request an exchange or return within seven (7) days of the order's delivery date.

Return/Exchange Policy:

1. The items must be in their original condition and unused.
2. Please return all accessories and included items (such as the receipt, warranty, boxes, and manuals), if any.
3. Submit a request for an exchange or return within seven days.
4. The product will be inspected upon receipt to determine its condition.

Important Notes Regarding Gold and Jewelry Products:

• If the product is used, has been damaged through use, or is missing accessories, the order may be rejected.
• Returns may not be accepted in certain cases, such as for items that are custom-made or customized at the customer's request (if offered by your store); this is noted on the product page or in the detailed return policy.

Note: The store follows the guidelines stated above to avoid any confusion when handling gold items.

7) Warranty and Defects

The warranty applies according to the nature of the product and as stated on the product page or in the attached warranty document. This includes addressing manufacturing defects in accordance with the store’s established procedures, during the warranty period, if any.

8) Privacy

We are committed to protecting your personal data and using it only for the purposes of order fulfillment, customer service, and sending order updates, in accordance with the store’s approved privacy policy.

9) Intellectual Property

All content on this website (logos, images, text, designs) is owned by or licensed to Aqd Silsal and may not be copied or used without permission.

10) Amendment of the Terms and Conditions

The store may amend these terms at any time, and the updated version will be posted on the website. Your continued use of the website constitutes your acceptance of the amendments.

11) Communication

For any questions or to process an exchange or return, please contact our customer service team using the contact information provided on the website.